Terms & Conditions
Contractual Terms & Conditions
Purpose and Definitions
By signing and returning these Terms and Conditions you are instructing the services of RELOCATE NORTH, and you acknowledge that you have read, understood, and accepted, without reserve, these Terms and Conditions.
These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement.
The terms: “the Customer”, “You” and “Your” mean the customer.
The terms: “We”, “RELOCATE NORTH” “Our” and “Us” mean RELOCATE NORTH.
These terms and conditions can only be varied or amended subject to prior written agreement.
Article 1: Our Quotation
1.1 Unless otherwise agreed in writing at the time of the quotation, Our Quotation (details of services and price) shall remain valid for three months from its date of issue.
1.2 Unless already included in Our Quotation, reasonable additional charges will apply in the following circumstances:
1.2.1 If the search does not commence within twenty-eight days of acceptance.
1.2.2 Our costs change because of currency fluctuations, changes in taxation, fuel, or charges beyond our control.
1.2.3 We supply any additional services.
1.2.4 There are delays or events outside Our reasonable control which increase or extend the resources or time allowed to complete the agreed work.
1.3 You agree to pay any reasonable charges arising from the above circumstances.
1.4 Once customer specifications have been established for a property or a school search, or any other search, We will need to issue a new price quotation if any changes are made to search criteria, when the search is already underway.
1.5 All prices quoted exclude VAT and other applicable taxes.
Article 2: Our Services
For details of our services click HERE.
these include but are not limited to property, area and location search, school search, accompanied property viewings and tours, assistance, and management of Your relocation.
2.2 Relocate North will perform the Services with reasonable care and skill and provide the Services in accordance with the agreed customer specification, in accordance with all applicable laws, statutes, regulations, and codes from time to time in force.
2.3 Limitations to our services
2.3.1 We undertake to use all reasonable means to assist You with Your property and area searches but cannot guarantee that the property chosen by You will be available at the required time and/or price.
2.3.2 We undertake to use all reasonable means to assist You in Your search for schools, but We cannot guarantee that a place/places will be available at the chosen school and/or at the required time.
2.3.3 We undertake to use all reasonable means to obtain and organise services for and behalf of You, but We cannot guarantee that the chosen services will be available at the required time.
2.4 We do not provide qualified legal or accountancy services and Our services do not constitute a legal or financial adviser/customer relationship, We recommend that You consult a qualified professional on all questions regarding legal or financial matters relating to any documents received during the performance of Our services.
2.5 We will not be held liable for changes in law and policy that may impact the outcome of any Services, including any immigration services.
Article 3: Your responsibility
3.1 It will be your responsibility to:
3.1.2 Obtain at Your own expense, any documents, permits, permissions, licences, customs documents necessary for your relocation to be completed.
3.1.2 Provide Us with a correct and full information, and up to date contact address and telephone number to enable Us to carry Our Services.
3.2 Other than by reason of Our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.
Article 4: Charges if You cancel our services
4.1 Should Our services be cancelled, any work already carried out shall be charged in full (100%), plus any fees and expenses incurred by Us in relation to the work or because of the cancellation.
4.2 If no work has been carried out at the time of the cancellation, a minimum administration cost of £200 will be charged.
4.3 Should a property or school viewings day be cancelled less than 72 hours prior to the agreed viewings date, for any reason, including reasons outside of the client’s control, We will charge 100% of the day cost, unless otherwise agreed at the time of the cancellation.
Article 5: Payment
5.1 Unless otherwise agreed, 50% of our fees invoice shall be payable prior to commencement of our services in accordance with our payment terms, with the remainder of the invoice to be paid in full upon completion of our service.
5.2 For payments of Our services by international bank transfer, bank charges for international transfers or payment in a currency other than pounds sterling shall be borne by the customer.
5.3 In respect of all sums which are overdue to us, We will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England.
5.4 Where agreed we may submit interim accounts for agreed expenses during our services. Interim accounts are due for payment within 14 days of receipt regardless of the progress of the relocation or area search.
All prices quoted exclude VAT and other applicable taxes.
Article 6: Complaints
6.1. Complaints regarding the delivery or quality of services requested by the client may only be considered if submitted by registered letter with recorded delivery no later than 15 working days after the completion of the relevant services.
6.2 Liability on the part of Relocate North shall be limited to a maximum amount of the relevant part of the invoice.
Article 7: Limitation of Liability
7.1 We do not accept any liability for any indirect or consequential loss, including loss of income, loss of revenue, loss of profit, loss of business, loss of anticipated savings or loss of data.
7.2 None of provisions of this Agreement shall be taken to exclude or limit Our liability in relation to loss or damage involving death or bodily injury arising from our negligence.
7.3 Our liability for all other losses or damage is limited to two times Our fees for undertaking the agreed services
7.4 Nothing in this clause shall exclude or limit in any way our liability for death or personal injury caused by our negligence, or fraud or misrepresentation
7.5 All property-related information is provided to Us by estate agents. We cannot be held responsible for any inaccurate or incomplete information about the properties.
7.6 Other than as a result of Our negligence or breach of contract We will not be liable for any loss, or damage to goods or property
7.7 No employee of Ours shall be separately liable to you for any loss, damage, mis-delivery, errors, or omissions under the terms of this Agreement.
7.8 We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach.
7.9 We shall not be liable for delays, failures, or breach of contractual obligation to provide the services under this Agreement where required and reasonable information from You is limited, incomplete or delayed.
Article 8: Acts of God
8.1 We shall not be liable for delays, failures or breach of contractual obligation to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.
Article 9: Severability
9.1 If any court or competent authority finds that any provision, or any part of this Agreement invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Agreement shall not be affected.
Article 10: Confidentiality
10.1 We undertake to treat all documents and information provided by You as confidential and not to disclose any information to third parties, except where required for the performance of the Service.
Article 11: Anti-Money Laundering
11.1 As a service provider, We are obliged to identify our customers in order to comply with anti-money laundering regulations. These obligations include establishing the identity and domicile of our customers.
11.2 We also reserve the right to request confirmation of the source of funds passing through the account held by Us to/from a customer or third-party account and to report transactions to the Serious Organised Crime Agency (SOCA), without prior notice, should We have any doubt regarding the source of funds.
Article 12: Advice and Information
12.1 We will use Our reasonable endeavours to provide You with up-to-date information to assist You with the relocation. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is Your responsibility to seek appropriate advice to verify the accuracy of any information provided.
Article 13: Third Party Rights
13.1 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
13.2 The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this Agreement is not subject to the consent of any party that is not party to this Agreement.
Article 14: Applicable law
14.1 By express agreement between the parties, this Agreement and any dispute or claim arising out of or in connection with it is governed by and subject to English law.
14.2 Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Courts. If You currently reside in a place outside the jurisdiction of the Courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to Our written agreement prior to the work or services commencing.
14.3 This agreement is written in the English language. Should it be translated into one or more languages, the English version shall prevail in the event of inconsistencies or disputes.
Article 15: Data Protection
15.1 By agreement to these terms you are giving Relocate North permission to store and use any personal data you provide to Us, including your name, address, telephone number and e-mail, as well as any information taken from you by Relocate North, for example when you use Our website. None of this information will be passed on to any organisation beyond Relocate North without your permission, unless it is required by law, or other than to provide You with the services that You have requested from Us.
15.2 We processes personal data in accordance with the applicable data protection laws such as the General Data Protection Regulation (EU) 2016/679 (GDPR), the UK Data Protection Act (as amended or replaced) and any other applicable data protection or electronic privacy laws, regulations and decisions in force.
For information on your personal data rights, please consult our Privacy Policy on the Home Page www.RelocateNorth.com.
Article 16: Advice and Information, Right to Cancel
16.1 Either party may terminate this Agreement by giving the other 7 days written notice.
16.2 If You wish to terminate this Agreement, please telephone us in the first instance and confirm your cancellation in writing to our offices or by e-mailing [email protected]
16.3 If You terminate this Agreement, You agree to settle all additional monies due, arising under this Agreement, such as outstanding or other agreed expenses.
16.4 By signing this Agreement and returning it to Us, you confirm that you are requesting us to commence work immediately, until we receive your signed Agreement we reserve the right not to provide any of our services
Website Use Terms & Conditions
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of a company, (“You” “Your”) and Relocate North, (“the Company” “We” “Us” or “Our”) concerning your access to and the use of the Relocate North website, as well as any other forms of media related to the Company (collectively, the “Site”).
You must agree that by accessing the Site that You have read, understood, and agree to be bound by these Terms of Use.
IF YOU DO NOT AGREE WITH THESE TERMS OF USE THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE, AND YOU MUST DISCONTINUE YOUR USE OF THE SITE IMMEDIATELY.
All supplemental terms and conditions or documents that are added to the Site from time to time are incorporated into these Terms and Conditions.
We reserve the right to make changes and modifications to these Terms of Use at any time and without notice. Please ensure that You check the applicable Terms every time You use the Site. You will be deemed to have accepted the Terms by Your continued use of the Site.
COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS
Copyright
The contents of the Site; the Audio, databases, functionality, graphics, photographs, software, source code, text, video, and website designs collectively “the Content” are the copyright of Relocate North.
Permission is given to download, print or copy part of the Content for your personal and non-commercial use. No other use of the Content published on this Site is permitted without Our prior written consent.
Intellectual Property
All intellectual property rights including domain names, trademarks, logos on the Site collectively “the Marks” are the property of Relocate North, or other third parties.
Using the Site gives You no proprietary interest in any of the services, content, materials, or other rights.
The use or reproduction of the Marks in any way that infringes Our intellectual property rights is prohibited.
The copyright and all other intellectual property rights on this Site (including the Content and the Marks) are owned or controlled by Relocate North or licensed to us. All rights are reserved.
The materials contained in this Site may not be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, distributed, sold, licenced, or otherwise used or exploited for any commercial purpose whatsoever without our express written consent.
Permission is granted to use the Content and Marks for the purpose of using the Site.
We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
USER REPRESENTATIONS
By using the Site, you warrant that you will comply with these Terms of Use, and will not use the Site for any illegal or unauthorized purpose in violation of any applicable law or regulation
By using the Site, you warrant that you will not upload, distribute or otherwise publish content that is confidential, false, fraudulent, defamatory, threatening, invasive of privacy, infringes intellectual property, is illegal or encourages criminal offence.
PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than which the Site was made available.
The Site may not be used for any commercial use, unless expressly authorised by Us.
ACCESS
We have the sole discretion to reserve the rights, to deny You access to the Site, or any part of the Site, without prior notice, and the right to refuse to provide the service to any person in breach of these Terms and Conditions
SITE MANAGEMENT
We reserve the right to monitor the Site for violations of these Terms of Use.
We reserve the right to manage the Site in a manner designed to protect the rights and property of Relocate North, and to maintain the Site’s proper functioning.
We reserve the right to take appropriate legal action, or to report to the appropriate authorities, any persons who in our sole discretion violates these Terms of Use, or any applicable laws relating to our rights.
MODIFICATIONS AND INTERUPPTIONS
We reserve the right to change, revise, update, suspend or discontinue, modify or remove, some or all of the contents of the Site at any time, for whatever reason and without prior notice, including these Terms and Conditions.
Any changes to these Terms and Conditions will be on our Site, and by continuing to use the Site you are agreeing to be bound by the revised Terms and Conditions
We cannot guarantee that the site will be always available, without interruption, or that it will be error or virus free.
We may experience hardware, software or other problems or We may need to carry out maintenance to the Site, resulting in interruptions, delays or errors.
We have no obligation to update any information on the Site or maintain or support the site.
GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English courts.
DISCLAIMER
Whilst we use all reasonable efforts to ensure that the information published on this website is accurate, current, and complete at the date of publication, no warranty given, (either express or implied), regarding the accuracy of information on the Site, and we do not accept any liability for any errors or omissions.
Any information provided on the Site should be used for general information purposes only and should not be construed as professional advice.
LINKS
For your convenience the Relocate North website may contain links to other sites, which are governed by their own terms and conditions.
We are not responsible for any content on external sites, or their operation.
We will not be liable for any losses incurred as a result of using links to external sites that are not under Our control.
INDEMNITY
You agree to indemnify Us from and against any loss, damage, liability, claim, or expense arising as a result of Your breach of these Terms of Use, violation of third-party rights.
LIMITATIONS OF LIABILITY
We will not be liable for any loss or damage, including consequential or indirect loss or damage, incurred by You arising as a result of Your use or the inability to access or use the Site.
We will not be liable to you or any third party for any losses resulting in our modification to the Site, our services or price change.
We shall not be responsible for any losses, damage, delay or failure to act as a result of any cause beyond our control.
We cannot accept any responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this Site.
USER DATA
By using the Site you agree that We may collect, store, and use information about you in the manner set out in our Privacy Policy found on the Site.
MISCELLANEOUS
These Terms of Use and any policies posted by Us in respect of the Site constitute the entire agreement between You and Relocate North.
Our failure to exercise and enforce the rights and provisions within these Terms of Use shall not constitute a waiver of such rights or provisions.
If any provision or part of these Terms of Use is determined unlawful, void or unenforceable, that provision or part of the provision is deemed to be severable from these Terms of Use and will not affect the validity or enforceability of the remaining Terms of Use.
CONTACT US
If you have any issues, questions or complaint regarding this Site or would like to receive further information regarding the use of the Site, please contact us @ [email protected]
Frequently Asked Questions
1. Can I sign up to one service rather than all services?
Yes, of course. You may only need our assistance in one area of your relocation. However, if you feel you want to add more services as time progresses then RELOCATE NORTH can help. We are also available on an hourly rate for short projects.
2. Can I add more services after commencement, if I am not initially sure what I need?
Yes, we are flexible. You can let RELOCATE NORTH know when you decide that you want to add more services. We will simply confirm in writing and add them to your final invoice.
3. What if I need to cancel a service midway through?
We understand that things do not always work out as planned. We will only charge for the work we have conducted for that service, sending you a detailed account of that work. If you are owed a refund, this will be done through the same payment method that you used for your deposit
.
4. What are your payment terms?
We require a 50% upfront payment for the service(s) you choose initially. The remaining 50% is due upon completion. If you add services after commencement of our contract, we will add 100% of their amount to your final invoice.
5. I need assistance with something that is not listed, can you help?
Absolutely, please discuss it with your RELOCATE NORTH Expert at any time. We are here to help in all aspects of your relocation. It is important to us that you settle seamlessly!